HP Battery Recall
The procedure goes pretty well with the laptops, which are now quite rare, and where the battery can be easily removed. Here, the manufacturer only has to press the respective module into the customer’s hand and ask him to send in the old component after the change. For the users, this is very convenient because they have no downtime in the availability of their computer.
It gets more difficult with the now dominant devices, where the battery is firmly installed.Here, an authorized technician must lend a hand, so that, for example, the warranty does not expire – or even the entire system is damaged by improper battery internals. To protect users who just can not do without their computer for a few days, HP helps with a BIOS update. After its installation, the system can be switched to a “Battery Safety Mode”, in which the battery is virtually bypassed and only power is drawn from the power supply.
Also Read: HP Has Been Accused Of Installing Spyware On Its Computers
The affected model series are listed below in an overview. Anyone who is unsure about the callback request can also download the HP Battery Program Validation Utility from HP, which compares the manufacturer’s local hardware and databases.
| series | Affected models |
|---|---|
| ProBook | HP ProBook 640 G2 HP ProBook 645 G2 HP ProBook 650 G2 HP ProBook 655 G2 HP ProBook 640 G3 HP ProBook 645 G3 HP ProBook 650 G3 HP ProBook 655 G3 |
| ZBOOK | HP ZBook 17 G3 HP ZBook 17 G4 HP ZBook Studio G3 |
| x360 | HP x360 310 G2 |
| Pavilion | 32/64 GB internally HP Pavilion x360 |
| Envy HP | ENVY m6 |
| 11 | HP 11 Notebook PC |
